http://www.forbes.com/sites/erikamorphy/2011/11/15/a-guide-to-the-crm-cloud-wars/
“Microsoft If you are an Outlook shop, Microsoft Dynamics CRM is a no brainer. The application’s core offering is your standard fare CRM feature set, but it is adding social media functionality as fast as it can. Last month, for example, it rolled out “Activity Feeds” as part of a service update.
Like the name suggests, these feeds are configurable, real-time notifications on anything business-related, such as a customer or business partner or sales lead.
It has also added microblogging and more functionality around conversations
Another reason to consider Microsoft Dynamics CRM: the company is mopping the cloud floor with Office 365. In its latest earnings release, Microsoft beat sales estimates in large part due in part to its cloud-based services and products. Part of the Microsoft Dynamics CRM update included deeper integration with Office 365 at the admin level. “